Cookie policy

What are cookies?

A cookie is a small file - it's saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example - they will remember you've visited our site or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our site you visited; they help us develop and market our products and services. They also help us track sales.

  • Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
  • Session cookies - these expire when you close your web browser

Why we use cookies

The information we collect

Most of the cookies we use record the pages of our site you visit and any interactive elements - such as forms or calculators - that you use. They can also record information on the visit date and time as well as internet browser and the device you use to access the site.

We don't collect any information that can identify you personally. For certain sales and marketing processes, we may verify sales by recording a policy or sale ID number and time.

How we use this information

We use cookie information to find out how our website is being used and we may use them to tailor your online journey.

We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving. We may also use information about your browsing activity to tailor your online journey and content.

We use session cookies for some secure online customer services. These cookies let us make the login process easier and more secure. We might also use a session cookie to pre-populate your details on one of our online forms.

Cookies we use

These are the main cookies we use, and why we use them.

Essential cookies

These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website or use its features. You can't opt out of using these cookies.

Cookie name Purpose Expires
JSESSIONID Remembers what you entered into a form After a short time or when you close your browser
SLG_COOKIE_POLICY Records whether or not you have accepted the use of cookies on our site Two years

We use analytics tools provided by Google

Google analytics cookies track the number of unique users of the site.

You can find more information about the data collected on the Google Analytics Privacy Policy.

The Google Analytics implementation on site uses third party cookies to correlate site usage data with broad, non-personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.

For more information, please review the following information from Google.

If you would like to opt-out of this tracking by third party cookies, please select "I do not accept cookies" on this page.

Cookie name Purpose Expires
dc_gtm_ Google Tag Manager. Used to manage all scripts on the website After 10 minutes
_ga Tracking cookie for analytics.js. Used to distinguish users After two years
_gat_UA Tracking cookie for analytics.js. Used to throttle request rate After 10 minutes

Anonymous analytics cookies

These help us measure how our websites are used. They tell us which pages are being viewed and how many visitors are interacting with the website.

We use a website analytics tool WebTrends which provide monitoring, analysis and optimisation services. WebTrends cookies track the number of unique users of the site and their behaviour, but they don't allow us to identify any individuals.

You can find more information about the data collected on the WebTrends website.

Cookie name Purpose Expires
WT_FPC Monitors and measures visitor numbers and how long visitors spend on the site Two years
ACOOKIE Three years

Web beacons

Web beacons - also known as clear GIFs or page tags - are small transparent images which are embedded within the web page.

Web beacons send information about your visit to us, and to other companies whose services we use. This is combined in reports with information about other visitors.

Web beacons can be used in conjunction with cookies. If you opt-out of cookies, the web beacons will be limited to reporting on anonymous details of the device being used and the web pages visited.

Web beacons aren't stored on your computer in the same way cookies are, so you can't control them using your browser settings.


If you click through to a Standard Life page from a sponsored search term or aggregator site, DoubleClick from Google records this.

We use the information to improve our advertising and learn about visitor behaviour - for example, what kind of content is useful and whether sales are made. We don’t collect information which could personally identify you.

Cookie name Purpose Expires
id Supports our sponsored search and other online advertising using Google Two years

Google publishes detailed information about DoubleClick and other online advertising technologies, their privacy practices and how to prevent companies from sending and reading cookies on your computer. Visit the Google privacy website

Online sharing using AddThis

Cookies may be used by our online sharing tool AddThis. This tool appears on a number of webpages from Standard Life. It lets visitors share our information, tools, and other content with social networks and other sites. AddThis uses information in cookies to tell people where you have come from so it can provide profile updates or links to pages of interest. The information collected does not store any details which could personally identify you.

You can change your cookie settings for AddThis from the AdChoices "I" icon within the AddThis tool anywhere online, or visit the AddThis opt-out page.

Cookie name Purpose Expires
__atuvc Supports our sponsored search and other online advertising using Google Two years
psc Two years
uid Two years
uit One day
uvc Two years

Changing your cookie settings

When you opt-out of using cookies on this site and after you refresh or move away from this page, we will stop setting or using the analytics and other cookies described.

Web Beacons may continue to be used on this site, but they won't be able to set or read any cookies. Web Beacons will be limited to reporting on anonymous details about the device being used and the web pages visited. No personally identifying information will be sent.

I accept cookies
I do not accept cookies

Please confirm your change. After you move away from or refresh this page your settings will be saved. You can change your cookie settings at any time.

How to disable cookies that have been set

You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using.

To manage your cookies, refer to your browser's help section or visit the aboutcookies website.

Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website - such as your location for local news or weather forecasts - it will no longer remember these.

More information

Changes to this policy

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed.
Last updated on January 2015.